“Dear Mr. Wilson:
I would like to convey my appreciation for the exemplary skill, knowledge, and professionalism of several members of your team at the Slalom Shop. I have been remiss in not recognizing these men earlier than this, my apologies.
Chris Coleman was the most superb sales person that I dealt with in my search for a small cruiser. Chris proved to be an extremely knowledgeable and proficient sales consultant, and proved to be the consummate professional in our amicable (thanks to him) negotiations with the seller of the Regal 2665 that we purchased from your store. This was invaluable, as we are relatively new to boating.
When we picked up the boat, Chris handed me over to David Bourgeois, who patiently and happily answered all my novice questions. He took all the time needed to make me ready to run all the systems and elements involved in a much larger boat that I was used to. He has continued to be as accommodating and tolerant in my subsequent dealings with service. His team members Drew and Clint also need recognition, excellent men, both.
Chris Lear also helped me replace a bunk damaged by another boater with less experience than I, who ran over a recently-replaced bunk. Chris did so out in the sun, no gripe or complaint.
I just want to make clear my gratitude and admiration for these folks, and for the excellent experience dealing with your company.
Quick story – two weekends ago I couldn’t get the used Cobalt 200 I bought from you all started so I called the PK shop and Rich Martin and another guy came down to the Ranch dock with a new battery and got me going within just a few hours. Rich has also followed up on getting a new IAC whatever that part is so the throttle can be properly set when I start it.
I was pleasantly surprised by the prompt dockside service and follow up. I don’t see that often these days and thought you’d want to know.
Hi Chris—I just wanted to tell you that Jan and I are very very satisfied with our new boat purchase. It is a monster to tow and the trip to SA from Lewisville was pretty long (my son was whining constantly), but the boat is in a new storage building at Canyon Lake now and I gave it a paste waxing last weekend. I had a fellow here do a nice detail job on the interior and I’ve been dealing with your man Drew to pick up a few parts. I experienced a day or two of “buyer’s remorse” after we first bought it, but it looks so good and is in such good shape that I’m glad we made the purchase. My wife is getting the hang of putting it on the trailer (ok, that’s coming along slowly, but we are making progress). We are very satisfied buyers and appreciate your courtesy and the professional way that you handled your end of the transaction. As you may know, we looked at another boat in Wichita Falls after leaving your establishment and your knowledge about Cobalts and sincerity made our choice an easy one. Thanks very much.
Just wanted to let you know that things couldn’t have worked out better with the boat move on Friday, and that Mark was extremely helpful, as you have been throughout the process, in making things work out. Please let me know who in management I can pass my glowing comments along to on both of yours’behalf, for you guys made it a great experience.
Thanks again for all your help.
Nicole, you are a ROCK STAR! Working with you is a pleasure. Thank you!
“Drew and the whole team were fantastic to work with. Made the process of shopping and purchasing a boat a real joy. ”
By: Jared Prosper, TX
“I recently replaced my Moomba with a new Supra – the reason I went with Supra over Malibu was primarily the dealership (plus the Supra is a phenomenal boat and Skier’s Choice quality can’t be beat) – David McIntyre runs a top notch, customer focused shop, Bryan Hunt helped us tweak our wake and set-up our boat, plus gave my son pointers on wake surfer – deep knowledge of equipment; David Bourgeois runs a top notch servicing shop – in fact his excellence service and customer focus was the deciding factor – I had an issue with my Moomba in the spring and needed the boat that weekend for a Church Youth event – David had the boat serviced in two hours! You can’t find a friendlier, knowledgeable and experienced boat dealer staff than at the Slalom Shop!”
By: Bob Coppell, TX
“This has been my first experience using a boat dealership. Great experience with very knowledgeable representatives from Sales to Pro Shop. I was completely at ease and never had any pressure to purchase anything. Chris Coleman was excellent at making sure I was well educated on all of my options and did a fantastic job answering all of my many questions. Since my purchase the service department has done a fantastic job keeping my boat on the water with minimal hassle. The Slalom Shop has truly earned my business for life.”
By: Shane Highland Village, TX
“Hi Jeff, We just wanted to take a minute to let you and your staff know what a GREAT EXPERIENCE we had. From the first time I called Jeff Morales helped me with meeting my needs on the Boat we were looking for. You were a great listener. You were helpful, and most of all you knew your product and what you had in stock. When you met my criteria you expedited getting me the numbers to get us into the boat. Your Saturday receptionist (Tyler) even helped get us to your location without a problem since we were coming from Houston, she took extra time to help us. In your finance Dept. (Nicole) was absolutely a jewel to work with. She went above and beyond the call of duty to help us with good numbers when I say good I mean good. The numbers were to the penny!!!!! She was awesome. Once we got to the Delivery Crew they were collectively in unison with making sure the boat was ready for us to go. Your service crew was efficient and so helpful in making sure that I was going to be able to Go Fishing Today!!! My man in your Swim Shop-(Brian) was so cheerful, and knowledgeable on the products you stock. He provided us with helpful tips to not only how to be safe on our new boat but look good as well!!! I know how wonderful your entire staff was to my husband and I that I can honestly give credit to your General Manager-( Mr. David McIntyre) he must be such a great guy to work for, it was the weekend and you were all HAPPY to be there, really it was amazing. I tell you Jeff, with Holiday Weekend rush coming up, dealing with Me and believe me I know you had your hands full!!!! We just wanted you to know how much we appreciated every single thing that you and your staff did for us. In our book, we can see how you are Voted Top 10 Dealer and to us you and your staff should be recognized as Voted #1!!!!!!!!!!!! because YOU ARE!!!!!! Thanks, Terri Jones ”
By: TERRI TX
“Your sales team really creates a great experience purchasing a new boat. Chris was easy to talk to, very honest, and kept in constant communication through the process. Taking delivery Shane took the time to go through the entire boat with me, made sure i was comfortable, and we definately had a great first ride onthe water. Because of these two guys you have earned a customer for life! When dropping my boat off for service Its always fun to catch up with these guys, they really make you feel welcome. 5 star rating im my book! i couldnt be happier with my 2013 LSV thanks, AJ”
By: AJ plano, TX
“We purchased a used 05′ cobalt this year. Craig our sales rep was fantastic at helping us feel comfortable and knowledgable about our new purchase. During out test drive experience he took the time to review and teach us and two of our children the controls and how to start and drive the boat. The pro shop has also been amazing. Brian knew our name and has given great advice on wakeboards, ropes, tubes and accessories. We highly recommend slalom shop to all our friends. Thanks everyone!!!!”
By: Sam Double Oak, TX